Help & Customer Service

Tips and ideas for jewelry style, care and more!

  

NECKLACE LENGTHS

 

Choker Style: 16 – 18 inches

Collar Style: 14 – 17 inches

Princess Style: 17- 19 inches

Matinee Style: 20-25 inches

Opera Style: 36-26 inches

Rope Style: 37+ inches

 
 

TO PREVENT YOUR JEWELRY FROM TARNISHING AS QUICKLY

AND GETTING SOILED

KEEP IN ZIP-LOCK JEWELRY BAGS

The Cotton Thistle uses Paypal for payments. Even if you do not have a PayPal account, you can use PayPal.

USPS Priority Mail Shipping:   $4.95 per package (WITHIN THE CONTINENTAL US) - average delivery in most cases within three (3) days unless otherwise specified on item page.

USPS Priority Mail International Shipping:   TRACKING NOT AVAILABLE - $12.95 per package - average delivery in most cases within two to three (2-3) weeks unless otherwise specified on item page.

Refund, Returns and Cancellation Policies:   Customer satisfaction is important to us. Requests for returns and refunds need to be made within 5 days of receipt of purchase. Please email The Cotton Thistle to request your refund and make a return.

THERE ARE NO REFUNDS ON SHIPPING AND HANDLING CHARGES.

When returning your item please include the following: a.) Un-worn item b.) Original invoice c.) Reason for return

The Cotton Thistle is
not responsible for damages incurred during shipment of a return, so please return items appropriately.

Credit for your return will be made to the account on the card that the purchase was made on. Please allow at least 14 days for the refund to be processed once item is received by The Cotton Thistle and at least 2 billing cycles for the refund to appear on your statement.
Our contact information:
By email:
info@thecottonthistle.com

By standard mail:
The Cotton Thistle
6811 Mayo Court
Springfield, Virginia22150

By telephone:
(571) 379-9565 (between 9 a.m. and 5 p.m. EST, Monday - Friday)

 

 



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